Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Name, email, company name, and job title.
• Communications: When you contact us or participate in surveys.
• Customer Data: Information you upload to the platform, including call recordings for enterprise client sales analysis, which may include voices, identities, and health information disclosed during conversations.
• Employee Performance Data: Information about enterprise client employees collected to improve sales performance.
• Third-Party Vendor Information: Personnel details from vendors involved in service provision.

Information Collected Automatically

• Usage Data: Features used, actions taken, and time spent on the platform.
• Device Information: Browser type, operating system, and IP address.
• Cookies: We use cookies solely for UI state management such as sidebar preferences and user settings. See the "Cookies" section below.

2. How We Use Your Information

We use your information to:

• Provide and improve the Services, including analyzing sales conversations using AI to enhance sales effectiveness and platform capabilities.
• Send technical notices, updates, and support messages.
• Respond to your comments, questions, and requests.
• Maintain audit trails and ensure compliance with data privacy and security standards.
• Monitor and analyze trends and usage.
• Detect, prevent, and address fraud and security issues.
• Comply with legal obligations, including HIPAA and other applicable regulations.

3. How We Share Information

We do not sell your personal information. We do not share your personal information except in the following limited circumstances:

• Legal Compliance: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Cookies

We use cookies and similar technologies solely for functional purposes, including:

• Keeping you logged in.
• Remembering your UI preferences such as sidebar state and user settings.

We do not use tracking or analytics cookies. You can manage cookie preferences through your browser settings.

5. Data Retention

We retain personal information for as long as necessary to provide the Services and fulfill the purposes described in this policy, comply with legal requirements (including HIPAA retention requirements), or as set forth in client contracts. After that, data is securely deleted or anonymized.

6. Your Privacy Rights

Depending on your location, you may have rights under HIPAA, GDPR, and CCPA, including the right to:

• Access your personal information, including copies of your call recordings and analysis results.
• Correct inaccurate information.
• Delete your information.
• Object to or restrict processing.
• Data portability.
• Withdraw consent.

To exercise these rights, contact us at privacy@anodes.ai. We verify identity before responding to ensure confidentiality.

7. California Residents

Under the California Consumer Privacy Act (CCPA), California residents have additional rights including the right to know what personal information we collect and how we use it, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

8. European Residents

For GDPR purposes, we process personal information based on:

• Performance of our contract with you.
• Our legitimate interests related to improving sales methodologies and our platform.
• Your explicit consent, especially where required for health information.
• Compliance with legal obligations, including HIPAA.

9. Security

We implement appropriate technical and organizational measures to protect your information in compliance with HIPAA security requirements. We collect and process only the minimum data necessary for the stated purposes, and personal identifiers are pseudonymized where possible. However, no method of transmission over the Internet is 100% secure.

10. International Transfers

We are based in the United States. If you access our Services from outside the US, your information may be transferred to and processed in the US. We use appropriate safeguards for international transfers of personal information.

11. Children

Our Services are intended for business use. We do not knowingly collect personal information from children under 13 (or 16 in the EEA). If we learn we have collected personal information from a child, we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Effective" date.