Privacy Policy

1. Information We Collect

• Call Recordings: We record calls for enterprise client sales analysis, which may include voices, identities, and health information disclosed during conversations.
• Personal Identifiable Information (PII): This includes data such as names, contact details, and other identifiers necessary for processing and analysis.
• Employee Performance Data: Information about enterprise client employees collected to improve sales performance.
• Third-Party Vendor Information: Personnel details from vendors involved in service provision.

2. How We Use Your Information

• To analyze sales conversations using AI in order to enhance sales effectiveness and platform capabilities.
• To comply with legal obligations under HIPAA and other applicable regulations.
• To maintain audit trails and ensure compliance with data privacy and security standards.
• Sharing data only with trusted third-party service providers necessary for delivering our services, under strict confidentiality agreements.

3. Lawful Basis for Processing

We process your data based on one or more of the following lawful grounds:

• Your explicit consent where required, especially for health information.
• Legitimate interests related to improving sales methodologies and our platform.
• Compliance with legal obligations, including HIPAA.

4. Data Minimization and Security

We collect and process only the minimum data necessary for the stated purposes. Personal identifiers are pseudonymized where possible to protect your identity. Our security practices include safeguards on our cloud infrastructure to protect your information against unauthorized access or disclosure.

5. Data Retention

Your data is retained only as long as necessary to fulfill the purpose, comply with legal requirements, or as set forth in client contracts. After that, it is securely deleted or anonymized.

6. Your Privacy Rights

You have rights under HIPAA, GDPR, and CCPA, including:

• Accessing your data and obtaining copies of your call recordings and analysis results.
• Requesting correction of inaccurate information.
• Requesting deletion subject to legal and contractual retention obligations.
• Withdrawing consent where applicable.
• Data portability to receive your information in a machine-readable format.

Requests can be submitted by contacting us (see below). We verify identity before responding to ensure confidentiality.

7. Updates to This Notice

We update this Privacy Policy as needed to reflect changes in our practices or legal requirements. We notify you of any significant updates through our website.